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Refund Policy
RETURN POLICY
Last updated August 7th, 2026
All sales are final. No refunds are permitted. Exchanges or store credit are permitted under the following circumstances:
Thank you for your purchase. We hope you are happy with your purchase. However, if you receive a defective product, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURN CONDITIONS
● Exchanges or in-store credit for authorized damaged or incorrect items only can be requested . All sales are final.
For defective or damaged products, please contact us using the contact details below to arrange an exchange or return for in-store credit.
Please Note:
● A 10% restocking fee will be charged for all returns in excess of $100.00.
The following items cannot be returned or exchanged:
● Financed items IE Afterpay, Affirm or other outside financing provider must be returned and refunds issued according to their own policies.
● Perishable items IE food, hygeine, topical, antibiotic or health/vitamins/supplements, fly spray etc cannot be returned or exchanged.
● Sale items are FINAL SALE and cannot be returned.
RETURN WINDOW
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@trailriderstack.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Trail Riders Tack
Attn: Returns
RMA #
6757 Cascade Rd SE
Unit #1181
Grand Rapids, MI 49546
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
PROCESSING TIME
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: